Timeshare Reviews, Complaints, Scams and Information

Timeshare Exit Bureau

Can you trust Timeshare Freedom Group to get rid of your timeshare in the safe and legal way they guarantee? Timeshare Freedom Group is one of the timeshare cancellation companies that may be able to assist you in getting rid of your timeshare ownership. The company has several locations all over the United States. This includes several offices in California. 

Timeshare Freedom Group makes a claim that they employ attorneys and advisers. Allegedly, these professionals will assist timeshare owners in permanently and legally getting rid of their timeshares.

Their company website states that they have helped more than 9,500 clients get rid of their timeshares. 

The website linked to Timeshare Freedom Group was only registered in late 2017, but there is a possibility that they were previously opened under a different name.

Although, it is questionable that they would be able to help over 9,500 clients in only three years. 

Timeshare Freedom Group operates on an “easy and painless” 4-step program to assist their clients in the timeshare exit process. They don’t include much detail on their site about what this process is. 

In general, the process they list is as follows: 

  • The client is assigned an account manager and give paperwork to fill out. 
  • The paperwork is the filed and processed. 
  • They claim that, after this, the timeshare is simply cancelled. 

According to the company’s alleged reviews, the company only takes on clients if they know that they can assist them. They claim to not take on clients when they feel they cannot complete the service. 

Many timeshare exit companies take on clients regardless of the situation, so it is a good sign that Timeshare Freedom Group does not do that. Timeshare exit companies that take on every single client are, more often than not, fraudulent. It can also result in a lot of refunds and unhappy reviews. 

Timeshare Freedom Group Timeframe 

The FAQ page on the Timeshare Freedom Group website states that the process can take 9-12 months. However, they responded to a potential client on Trustpilot stating that it takes 9-18 months. This does raise suspicion, as they seem unclear of their own guidelines. 

In addition to the new claim that the process takes 9-18 months, Timeshare Freedom Group has made some other claims on Trustpilot. They stated that Occidental, a timeshare resort, generally bars all timeshares purchased on the secondary market. 

This is a false claim. When somebody purchases a timeshare, it is their property. In a lot of cases, a resort will not purchase a timeshare back from a client. However, a timeshare owner can absolutely sell to a third party buyer. This means that, legally, a timeshare company cannot “bar” a sale. 

Money-Back Guarantee

Timeshare Freedom Group fails to clarify if they charge an upfront fee for their services.

This company does, however, mention a 100% money-back guarantee on their site. This typically means they do expect an upfront fee from their clients. 

On the FAQ page, the company states their policy is clients get their money back if the company fails to cancel their timeshare within 24 months. This is somewhat of a comfort, but it would still take two years to get your money back. When it comes to these unregulated exit groups, a lot can happen in a few years. 

For example, the company could go out of business, leaving you with a slim chance of getting your money back. In the same vein, the timeshare exit company could get sued by the resort, resulting in the same outcome. 

This is why it’s always a wise choice to choose a timeshare exit company that utilizes an escrow payment option. When you pay through escrow, a third party has the money you put down, and the timeshare exit company does not get paid until the service is completed. This also prevents the timeshare exit company from going out of business and keeping your money

Timeshare Freedom Group Cost 

There are very few timeshare exit companies that display their prices online. Timeshare Freedom Group is no exception to this. Due to the fact that timeshare cancellation is a customized service, this is not unusual.

Timeshare Freedom Group offers two ways to get a quote. On one hand, you can call in for a free consultation (which typically lasts for around 20 minutes) and they will give you a quote. On the other hand, you can submit an online form to their website for free without speaking to anyone. 

If you choose to go with the second option and submit an online form, Timeshare Freedom Group will send you a quote via email. 

Timeshare Freedom Group Reviews 

If you browse the reviews that are published on the company page, you will find something interesting. Several celebrities endorse Timeshare Freedom Group. Through radio shows and social media posts, many celebrities highly recommend their services. It is fairly unlikely that celebrity personalities would advertise for a company without being paid. However, there is also no proof that Timeshare Freedom Group pays celebrities to endorse them. 

It’s worth mentioning that paying for an endorsement isn’t inherently bad. However, it is something to keep in mind when reading reviews. 

Similar to their competitors, Timeshare Freedom Group displays positive testimonials on their website. However, they also have several positive reviews on sites like Yelp and Trustpilot. This sets them apart from other timeshare exit groups. Reviews on sites like Yelp and Trustpilot are harder to fake than testimonials that the company could easily draft up themselves. 

Within the past year, Timeshare Freedom Group has received a handful of negative reviews on Yelp. This may not be very alarming on its own, as all businesses get negative reviews occasionally. It should only be cause for concern when the negative reviews are overwhelming, or when the company fails to address the negative claims. Timeshare Freedom Group has not yet responded to the negative reviews. 


An important note is that Timeshare Freedom Group has never responded to positive reviews either. It is possible that those negative reviews have not been brought to their attention yet.

Location

Timeshare Freedom Group does not have a page on the Better Business Bureau (BBB) website. However, the address displayed on the company’s website is as follows: 

23046 Avenida De La Carlota, Suite 600, Laguna Hills, CA 92653 

If you search this address on Google, it brings up a shared office space. 

There are several reputable businesses associated with the address mentioned above but none of them are related to timeshares or timeshare cancellation. This raises a lot of suspicions about Timeshare Freedom Group’s claim of being located at this address.

Operating Under Several Names?

There is a timeshare exit company by the name of Timeshare Freedom LLC. It is unclear if they are the same company as Timeshare Freedom Group. However, Timeshare Freedom LLC operates under the following names and websites: 

  • Timeshare-Answers.com 
  • TimeshareFreedomGroup.com
  • Integrity Marketing Solutions
  • LegalTimeshareCancellation.com
  • CancelATimeshare.com
  • Cancel-Timeshares.com
  • Timeshare-Help.com
  • TimeshareQuestions.com
  • TimeshareCancellation.org 

All of the companies listed above are located at the following address: 

7350 Futures Drive, Suite 17, Orlando, FL 32819 

There are a handful of reasons why Timeshare Freedom LLC has registered so many different names. This isn’t something most companies choose to do, and is usually indicative of fraud.

Timeshare Freedom Group Lawsuit 

On September 10th, 2020, the vacation company “Diamond Resorts” filed a lawsuit against several timeshare exit groups. Timeshare Freedom Group was one of the timeshare exit companies named in this lawsuit. 

Diamond Resort’s claim is that the defendants used false advertising and misleading information with timeshare owners. Through this, they convinced timeshare owners to stop making payments on their timeshares throughout the cancellation process. During the cancellation process, the 13 defendants named in the lawsuit were still charging their clients tens of thousands of dollars in exchange for a service. Due to the lack of regulation with timeshare cancellation groups, the cancellation service may or may not be provided. This is illegal, but Diamond Resorts pointed out how all 13 defendants portrayed their exit services as a “legal solution”. 

As a result of the lawsuit this year, a ring of timeshare cancellation groups that all work in conjunction with each other was exposed. 

Due to Timeshare Freedom Group’s involvement in this lawsuit, we are unable to safely say that timeshare owners can trust them with the cancellation of their timeshares. 

In Conclusion 

There are a few things that Timeshare Freedom Group does right that set them apart from the fraudulent groups. They have attorneys on staff to cancel your timeshare contract, and they have a 100% money back guarantee. They also have numerous positive reviews on websites like Yelp and Trustpilot. Keep in mind that these positive reviews are hard to fake. 

If you have exhausted all options and you decide to work with a timeshare exit company, there are still ways to do it safely. Choose an exit company that offers an escrow payment plan. Try to also avoid timeshare exit companies that require high upfront fees. This is the best way to guarantee that you will be protected from the standard scams.

Know your legal rights and you will be able to exit your timeshare agreement safely and legally. 

There are countless timeshare exit scams in America, and there are new ones popping up every year. 1 out of every 8 American households owns a timeshare, and it seems as though that number is on a steady incline. Within the past four years, hundreds of Americans have issued complaints to the Better Business Bureau regarding these scams. 

We suggest every timeshare owner looking to hire an exit team does their research and assesses the credentials of the company they choose to work with.