Omni Ellis is one of the timeshare exit companies that may be able to help you get rid of your unwanted timeshare. OE is based out of California, like many other timeshare exit companies.
OE has been in business since 2015, giving them six years of experience in the timeshare exit industry.
Omni Ellis has a very professional website, which you can find by clicking here, and they make the claim that they are able to help clients eliminate their timeshare mortgage and maintenance fees.
One out of every nine American households currently own a timeshare. Some of these households own several timeshares. The timeshare industry continues to grow at a rapid pace, as does the number of people seeking timeshare exit.
It’s crucial to do your due diligence and thoroughly research timeshare exit companies. This is the only way to prevent yourself from falling victim to fraud and scams.
Omni Ellis Site Review
One thing that sets Omni Ellis apart is that they are upfront about their money-back guarantee. As a matter of fact, they stated the following on their website, “If the company fails to remove you out of the contract, you will not have to pay them a fee.”
Additionally, they are upfront about their exit process. The following statement is pulled from their website:
“We take care of each step during your timeshare transfer, so you don’t have to. After the order for your timeshare closing is placed, we ask that you complete a few simple forms allowing us to work with the resort and county agencies to facilitate the transfer of title to or from your name.”
It’s important to note that, as of September 2020, many clients have claimed that Omni Ellis did not help them get rid of their timeshares. As a matter of fact, OE has several BBB complaints filed against them. All of these complaints have been addressed and rectified by OE, but it is still crucial to do your research before working with any exit company.
If you’re looking to work with any timeshare exit company, there are a few things you should be wary of. The timeshare exit industry is saturated with scams. Follow this link to learn about timeshare exit scams and how to avoid them.
Omni Ellis does have a very thorough FAQ page.
One thing that really stands out about the company is their willingness to accept international timeshares. According to their FAQ page, they accept resorts in the United States, Mexico, Europe, and the Caribbean. Many timeshare exit companies will only handle timeshares from resorts in the United States, which makes it hard for other timeshare owners to find an exit company.
Cost and Fees
According to testimonials, the average cost of timeshare exit through Omni Ellis is between $3,000 and $6,000. However, according to the OE contract, this price will vary depending on your timeshare developer.
While this is a high upfront cost, most timeshares typically have high interest rates, so you will be paying less than you would be if you stayed in your timeshare contract.
Many clients of Omni Ellis stated that they were quoted a fee and then given a few days to make a decision. Essentially, OE has raised the price for clients who did not make their decision to work with the company quickly.
Many timeshare exit companies want potential clients to make a decision and sign a contract immediately. Due to the timeshare sales industry being so focused on high-pressure purchases, it is questionable when an exit company uses the same tactics to gain clients.
The biggest downfall of OE is the fact that they do not offer an escrow payment option.
We always caution people against working with exit companies that expect upfront payment. You can learn more about the importance of escrow here.
While OE does not offer an escrow payment option, they do have a 100% money-back guarantee. There are a few issues with offering a money-back guarantee instead of an escrow payment option. However, due to their many positive reviews online, we believe that OE does hold true to this guarantee.
Omni Ellis Exit Process
On their company website, Omni Ellis claims they can help timeshare owners get rid of the following:
- Timeshare Mortgage
- Special Assessment Fees
- Annual Maintenance Fees
While the exact process they use for timeshare exit is not clear, they claim they “handle everything” in regards to timeshare exit. The following quote comes directly from the Omni Ellis website:
“Our customer service team here at Omni Ellis is incredibly sophisticated in terms of capability yet easy to deal with. Because Omni Ellis is a third party referral company, we have the ability to place our clients in the right situation at the right time, while maintaining superb customer service and streamlining the process of timeshare cancellation. In other words, you get to relax while we slave away.”
Omni Ellis is marketed as a timeshare transfer company, meaning they find a willing recipient. As you may know, the resale value of timeshares is practically non-existent. Some timeshares sell for as low as $1 on resale websites, such as Craigslist.
OE is upfront about the fact that they do not use attorneys in the exit process. While this is not necessarily indicative of fraud, utilizing attorneys is typically the most successful method of timeshare exit.
The average timeframe of exit through Omni Ellis is 3-12 months. This timeframe is also dependent on your timeshare contract and the developer you purchase the timeshare through.
According to marketing done by OE, they have helped over 15,000 timeshare owners get out of their contract. This is a very high success rate, and is certainly a positive sign for the company.
Omni Ellis Ratings
Omni Ellis has an A+ rating on the Better Business Bureau (BBB). They gained their accreditation in 2017. OE has over 100 customer reviews with 5-star ratings.
In general, past clients note that there was excellent communication throughout the exit process. Many reviews say that they received weekly updates from their assigned representatives at Omni Ellis. Former clients also note that their timeshare exit service was completed in a timely manner.
At this point in time, Omni Ellis does not have any reviews on Trustpilot or Yelp, but the review OE has on the BBB are indicative of good business practices.
In Conclusion
Omni Ellis may be able to help you exit your timeshare. While their methods may not be on par with the industry standard, they do have a great track record. Not to mention, OE has over six years of experience in the timeshare exit industry.
OE is accredited by the BBB, and they have over a hundred positive reviews on the site. According to several reviews, OE has great communication with all of their clients. It’s important to find a timeshare exit company that puts their clients first, and OE shows initiative in client care by providing weekly updates.
This kind of care is necessary in timeshare exit companies, seeing as plenty exit companies will not keep you updated for months at a time. Clients who pay thousands of dollars for a service deserve to be regularly updated about the process.
There are plenty of people seeking an exit from their timeshare contract. Over the past year, travel restrictions and financial issues have both become prevalent for most Americans. The fact of the matter is, owning a timeshare in a pandemic is not practical for a lot of people.
Luckily, there are plenty of timeshare exit options – and Omni Ellis may be able to help you transfer your timeshare contract.
Omni Ellis took her money over two years ago will not get back with us we call and call and call
I have been trying to reach someone forever about exiting my timeshare…I should be about at the last process for it to be completely done. It was started in November of 2020. My maintenance fees have sent me into collections and keep contacting me…I need to speak with someone from omnie Ellis and no one has answered my emails or phone calls or called back when I leave voicemail…its like no one works there or I’ve gotten ripped off. Can anyone HELP me Please.
I signed a contract with omni Ellis in 2019 and they claim we are in the final stage and they will not get back with us we call and call and call
Sorry to hear that. We are trying to notify and inform people on companies that will take your money and run.
I went to their presentation in March of 2019, they originally hooked me up with a lawyer in May 2019. At first everything was going along and I was getting regular updates even if it was just a no change yet. I got tired of that so I asked if I could get a copy of anything the lawyer had already sent out to see if in fact they were actually doing anything. I got sidetracked and pushed around and then got an email stating they had a new platform to exit the timeshare companies. They didnt disclose what it was just that it was a collection of letters that they would send to me and we would go over them. They finally sent me my first letter August 2020, which had a 30 day correspondence time from cert delivery – which they basically just plug and chug my name and the developer name into the letters. It was delivered August 14th. I then had to email repeatedly without any response for an update on the next step or when I would get another letter to send to them, I finally got the second letter October 21, 2020 more than 60 days after the first letter was recieved by the resort. They recieved the two letters (one to the developer and one to the resort location with my contract 11/6 and 11/12) a little while later because the instructions were unclear and it took forever to get anyone to actually update and correct what we needed to do. I had to resend everything I had sent to the onboarding person Aniko and to Karla to Yuselmi before we could proceed any further late November 2020. I continued emailing/ calling and when i didnt get a response for the longest time I finally added all the contacts i had for Omni on 1/8/21, Aniko got back with me and said that yuselmi was on medical leave and they were swapping me to someone named Phoebe which was apparently the head supervisor for the department. I reemailed Aniko on 1/15/21 as i still hadnt heard from Phoebe or anyone, which made phoebe finally email me back. She then informed me that we had to resend the two letters because the ones they had sent me were in color and highlighted in places and we couldnt use those so we had to resend the letters we had been
I started with a case manager named Karla, then got tranferred to yuselmi in october 2020 and had been waiting on any update from them to find out they were wrong in late January 2021. Andrea sent us the new letters in January 21,21. (Dishonor and non-response letter). She also sent me the Claim of resignation form that same day which was the next step we were supposed to be on. I was bounced around with emailing someone named Cristina, Henry and phoebe for those letters and clarifications of the letters which were mailed out January 29th (delivery 2/1). Henry must have quit because I started getting mailer demon emails back from his email when I reached out. Again they dont bother to email or inform you of the changes to the case managers. Then I get an email saying dont reach out to your case manager anymore they have implemented a new program and all inquiries should go to questions@omniellis.com (oh great….) 2/3/21. Was told by phoebe/ Erin (2/9/21)not to email her anymore and only email questions@ instead and that I was placed in the que for letter 3 and that team would contact me. (At this point and still they dont and wont tell you how many steps or letters there are, and other than plug and chugging your name and developer name in (which they often didnt get right so then you had to wait for a revision) you have to do everything including going and getting it notarized and cert delivery and paying for the delivery etc yourself. I was told by Erin she sent out the third letter March 19, 21. It had the wrong developer on it (usually my address or something else was wrong but just goes to show the plug and chug paperwork), so it was reworked and delivered to the resort March 24, 21 and they had 7 days response time allotted to that letter. (new person hope and questions@). Emailed back and forth with Erin a while and was informed they had to let go of some staff so we would have to bear with them on 4/15/21. emailed again 4/26 and then got an out of office from Erin for the month of May on 5/5 when i tried again. I had included Aniko on that email as well and she finally said she was having someone named Jasmine contact me for the last step, although i thought we had already been on the last step. Ended up getting contacted by someone named Hector on 5/5 again which he had us basically take all the copies of everything we had already sent and send them to ourselves cert delivery and keep in a closed container delivered on 5/10. On 5/11 he sent us the cease and desist letter to send to the resort. He didnt actually send it and he forgot the invoice part etc so it ended up getting delivered to the resort May 19th, 2021. Emailed 5/31, 6/9, 6/17, and 6/24 (had to include Aniko and Roger in the last email when i finally got a reply back from Aniko). She said she was handing me off to someone named Jessica to take care of the credit repair the last step on 6/24. Jessica Called on 6/29 and left an email as well the same date. To this date i have yet to get a call back or email response from Jessica (August 3rd, 2021)I did finally recieve some threatening letters from the resort which I sent and have heard nothing back about what to do with them except that Aniko said Jessica would get ahold of me because i was sure to keep including her as she is the only one that replys. Well guess whos out of office replys came through after radio silence on 7/14/21, Anikos. Her out of office sent me to Alessandra and Susan which each dont reply and only send you an automated email saying use their new customer support portal https://crmaxios.com/ which continually just gives me server errors and the one time it did let me get to it, i tried my husbands email and my own and the forgot password and it said we dont have an account and to contact customer service. There is a textable number as well but they dont answer either. I have emailed every email i have on contact several times and text that number and tried calling and get nothing back. Its been over 2 months verging into 3 months since the last letter was delivered, I now have letters from the resort and over 2 years of dinged credit because they said once we signed with them that we should stop paying and creditors calling me and have no response or acknowledgement from anyone in the company. I have also emailed a few times and asked about getting the promised refund because they obviously aren’t delivering on the agreement and have heard crickets back.
Sorry to hear this. We are trying to clean up the industry
We have not be able to contact anyone at Omni Ellis, nor do they return calls. We have been dealing with them for over a year now. When we signed with Omni Ellis we were told they would have us out of our timeshare by November 2020, it is now August 2021 and it’s like they have dropped off the face of the earth. PLEASE DO NOT USE THIS COMPANY! I REGRET WE DID!
I’ve been scammed, too! Paid $3k in Aug , 2019….No cancellation_No return calls No refund.
My second time, other timeshare exit co. also paid $3500 to Timeshare Exit Team in Kertland, Washington. Same results. No exit No refund but did answer calls. Offered to retry transfer, I said NO. Just refund my payment. As of now, NOTHING! Still have the timeshare. In total lost about $10k. Advice, don’t pay anything up front. Tell them, payment when job is done! If they go away then you will know they’er running a scam. I repeat, No job done –No pay! As far me, I feel entire timeshare industry is a SCAM. How could anybody own TIME as property? Please pass this comment on to friends & relatives.
My husband and I paid Omni Ellis to end our nightmare with Bluegreen. They promised we would be out in 6-8 months. We have called, emailed no response and now email is no longer active. They stole our money. They are a fraudulent scam and should be prosecuted to the full extent of the law! Preying on innocent elderly people!
It appears they started as a legitimate company , but have fallen off the face of the earth! I should have just got our money back when they were responsive and had missed their deadline ! Now email returns and website gone ! It seems they collected the fees of thousands of customers, “worked the cases “ as long as they could , and just shut down!
My time share removal experience with OE is much like all the other complaints I was assured that it would be completed in 12 to 18 months I started the process in November 2019.
Sorry to hear you had a bad experience with OE. This is a common theme
Omni Ellis makes a lot of false claims one of which is that they have an A+ accreditation from the BBB except the Better Business Beaureau gives the an F rating. They do t return calls, provide no real results and are very quick to take your money before disappearing from site. Stay away from them at all costs!
Yes Omni Ellis has been in the new lately for the terrible customer service and they may be in trouble. This is our lowest-ranked Timeshare exit company
This company is a scam. They are incompetent and won’t return client calls but will surely take your money!