Table of Contents
01. Services and Operations – Nevada Based Timeshare Exit Company From 2015 to 2020
02. Customer Feedback and Credibility – Reviews Reflect a Gradual Decline in Customer Satisfaction
03. Bankruptcy Filing – Occurred in 2020 and Many Clients Were Still Left With Their Timeshare Contracts Afterwards
04. Closing Thoughts – Links to TS Elimination SNS & Overall Rating Review
TS Elimination, based in Las Vegas, Nevada, emerged in 2015 as a timeshare exit company. It pledged to assist clients in escaping their timeshare commitments, raising expectations with its comprehensive service offerings and a bold 100% money-back guarantee.
━ Services and Operations
TS Elimination, established in 2015 in Las Vegas, Nevada, ventured beyond the typical timeshare cancellation services. They addressed a range of issues including increased maintenance fees, unfulfilled promises by resort staff, and challenges in selling timeshares. This broad spectrum of services raised questions about the company’s depth of expertise across these varied areas. Their claim of assisting thousands of clients in such a short time since their inception also sparked skepticism regarding the authenticity of these claims.
➤ Service Approach
TS Elimination initiated their service with a free phone consultation, which they considered essential for understanding each client’s unique situation. This approach, widely regarded as positive, laid the groundwork for customized solutions. However, observers noted the absence of a specific procedure or methodology for handling timeshare cancellations. Instead, the company prioritized delivering “secure and protected solutions” with an emphasis on customer service. Preferring advisors over attorneys, TS Elimination contended that specialized timeshare experts provided more targeted solutions. They believed these experts were more effective in dealing with timeshare issues than attorneys, who have broader but less specialized legal knowledge.
➤ Pricing and Payment Model
The company’s pricing structure was not publicly available, a common practice in the timeshare exit industry. Customer feedback suggested a range between $6,000 and $10,000 for their services. Notably, TS Elimination did not operate on an escrow payment system, which is often recommended for better client protection. Instead, they relied on an upfront payment model coupled with a 100% money-back guarantee. This approach can be risky for clients as it demands payment before the completion of services.
━ Customer Feedback and Credibility
As of the latest information, TS Elimination‘s customer feedback on the Better Business Bureau (BBB) website shows a significant decline in customer satisfaction. The company has an average rating of 1/5 stars based on 5 customer reviews. This drastic drop in rating is a stark contrast to the previously reported average rating of 4.3/5.0. Such a low rating, especially on a platform as credible as the BBB, raises serious concerns about the company’s service quality and customer satisfaction levels.
➤ Customer Complaints
TS Elimination received 11 customer complaints over the last three years, with the most recent complaint filed in May 2022. This complaint related to billing and collection issues and remained unresolved. The nature of these complaints, especially the unresolved ones, further tarnishes the company’s credibility and suggests potential issues in its operational efficiency and customer service.
Date of Experience: March 4, 2021 – Darryl A. (BBB Review)
I signed a contract with TS Elimination LLC a year ago to get out of two timeshares. As of March 3, 2021 I am still in the contracts. TS Elimination never contacts me to give me an update. I had to contact the person handling the case several times to get an update. The reason given to me is always because of Covid the timeshares are not responding timely. You’re telling me the timeshares can’t respond within a year. I sent an email to the person handling my case on February 24, 2021 and I have yet to receive a response. I believe this organization is a SCAM! I would never recommend anyone to use this organization. The money I paid for the legal services could have been used to payoff one of the timeshare contracts.
Date of Experience: March 4, 2021 – Lionel S. (Birdeye Review)
This is not a legit company. STAY AWAY! TS Elimination does not deserve 1 star. We started the process a year and a half ago- nothing. We’ve had to pay last 2 years of main.fees plus -$3,500. They took our money and nothing has happened. It saddens me that this happens without any repercussions to TSE. A nice way to take families money. Andrew Lee? He vanished. Please stay away from TSE. I do not for the life of me understand how this happens to so many families, and we cannot do anything. The 4.5 rating you see is misleading. Look to BBB to get a better understanding of what “company” is really like.
➤ Review Analysis
Previously, TS Elimination had a relatively positive reception on third-party platforms, with 43 out of 48 reviews on BBB being positive as of November 2019. However, the latest data indicates a shift in customer sentiment, which is particularly significant considering the BBB‘s reputation for being a reliable source of business reviews. The company’s lack of BBB accreditation and the F rating further contribute to the concerns regarding its credibility and trustworthiness.
The decline in customer satisfaction and the increase in unresolved complaints reflect poorly on TS Elimination‘s service quality and reliability. These developments, combined with the lack of transparency in service costs and the absence of an escrow payment option, suggest that potential clients should exercise caution and conduct thorough research before engaging with the company. The drastic change in customer feedback over time underscores the importance of continuous monitoring of a company’s performance and reputation, especially in industries like timeshare exit where financial and contractual stakes are high.
━ Bankruptcy Filing
The Chapter 7 bankruptcy filing by TS Elimination in March 2020 marks a critical juncture in the company’s history, highlighting the financial and operational challenges it faced. This type of bankruptcy filing typically indicates a company’s intent to liquidate its assets, suggesting that TS Elimination was unable to continue its operations or meet its financial obligations. The liquidation process generally involves selling off assets to pay creditors, which can leave clients who have paid for services uncertain about the status of their contracts or refunds.
Key details of this filing include:
The filing was made voluntarily by TS Elimination, indicating a strategic decision by the company to address its financial difficulties.
The petition for Chapter 7 bankruptcy was filed on March 19, 2020, with a filing fee of $335.
A meeting of creditors and the appointment of a trustee, Troy S. Fox, were scheduled following the filing. This meeting is a standard procedure in bankruptcy cases, allowing creditors to ask questions and learn more about the bankruptcy process and how it will affect them.
This bankruptcy filing underscores the risks inherent in the timeshare exit industry, where companies often promise substantial results but may face significant financial and legal hurdles. For customers of TS Elimination, this event likely led to uncertainty and potential losses, as the bankruptcy process can complicate or nullify any agreements or services that were in progress. It also serves as a cautionary tale for those considering similar services, emphasizing the importance of thoroughly researching a company’s financial stability and reputation before engaging its services.
━ Conclusion
TS Elimination‘s journey in the timeshare exit industry was marked by ambitious service promises, a diverse approach to timeshare-related issues, and a blend of customer experiences. While the company showed a commitment to understanding and addressing client needs, its broad service scope and non-escrow payment model presented potential risks. The bankruptcy filing in 2020 was a significant blow, effectively ending its operations and casting doubt on its effectiveness and reliability. This case highlights the importance of careful consideration when choosing timeshare exit services, particularly regarding payment models and company stability.
Below is TS Elimination’s social media that is still available, but it is unknown whether or not it is still being monitored:
OVERALL RATING: Filed Bankruptcy
To continue educating yourself about the timeshare industry, read more Timeshare Exit Bureau blogs.