Table of Contents
01. Introduction to Resort Release – Illinois Based Timeshare Exit from 2012 to 2019
02. Services and Process – Required an Upfront Fee, but with 100% Money-Back Guarantees
03. BBB Complaints and Bankruptcy Filing – Not BBB Accredited with a F Rating and Chapter 11 Bankruptcy Filed
04. Closing Thoughts – Links to Resort Release’s SNS and Overall Rating Review
When it comes to navigating the complexities of exiting a timeshare, many owners find themselves seeking professional assistance to alleviate the burden of their long-term commitments. Resort Release, based in Rockford, Illinois, positioned itself as an option for those looking to free themselves from the constraints of timeshare ownership. Following a bankruptcy filing in 2019, Resort Release has ceased operations, marking an end to its services in assisting timeshare owners. This review aims to provide an overview of Resort Release‘s offerings prior to its closure, alongside considering the implications of its bankruptcy and the subsequent cessation of business operations for those who were seeking a way out of their timeshare commitments.
━ Introduction to Resort Release
Resort Release offers specialized services aimed at helping timeshare owners terminate their timeshare contracts legally and permanently. With promises of a hassle-free process, the company has garnered attention from timeshare owners across the nation seeking a reliable escape route from their timeshare obligations. The company’s approach emphasizes a customer-first strategy, where transparency, empathy, and legal expertise converge to form a solution tailored to the unique needs of each client.
Resort Release’s process begins with a thorough consultation to understand the specific circumstances surrounding each client’s timeshare dilemma. This personalized approach ensures that the solutions offered are not only effective but also aligned with the legal requirements of timeshare exit. The company boasts a team of experienced professionals, including legal experts, who navigate the often murky waters of timeshare contracts to secure a favorable outcome for their clients.
A significant part of Resort Release’s appeal lies in its commitment to a stress-free experience for timeshare owners. From handling all the paperwork to negotiating with timeshare companies, the firm aims to remove the burden from the client’s shoulders, making the exit process as seamless as possible. Moreover, Resort Release prides itself on its ethical practices, ensuring that clients are not only informed of every step but also shielded from potential scams that plague the timeshare exit industry.
━ Services and Process
Evaluating the effectiveness and reliability of Resort Release requires a look into the experiences of past clients. Reviews and testimonials play a crucial role in painting a picture of what one can expect when enlisting the company’s services. Generally, Resort Release has received praise for its professionalism, customer service, and, most importantly, the successful termination of timeshare contracts. Clients often highlight the company’s transparent communication and thorough explanation of the process, which contributes to a feeling of trust and security throughout the exit process.
Date of Experience: August 08, 2019 – Gerald Adam (Google Review)
Resort Release’s services are great. They did everything that they promised. Their staff communicated frequently with us to keep us informed of where we were in their process and the next steps. They were courteous, patient, professional, and efficient. Although we initially thought their pricing appeared to be high, in hindsight it was not. It’s such a relief to be free of our timeshares and their ever-increasing maintenance fees!
Date of Experience: April 04, 2022 – Leslie P. (BBB Review)
Same…Same…Same! Paid $5200 and promised it would all be taken care of within 180 days. Next thing I know I am getting mail saying that some lawyers office went bankrupt. WHAT? I didn’t even know the lawyers office was involved. Then I was told I didn’t pay Resort Release the $5200…It went to the lawyers. AND when they told us “NOT to pay another maintenance fee and don’t answer the calls of the collectors….that is what they did! Well of course the resort wants their money so now our credit is hurting because of this!!! I just want my $5200 back!!!
However, like any service-oriented company, Resort Release has faced its share of challenges and criticisms. It’s important for potential clients to conduct thorough research and consider all aspects of customer feedback. It’s also beneficial to consult directly with the company to address any concerns and to gauge the level of service and commitment firsthand.
━ BBB Complaints and Bankruptcy Filing
The bankruptcy filing by Resort Release under Chapter 11 in April 2019 was a harbinger of the challenges to come, eventually leading to the company going out of business. This development has significant implications for timeshare owners who were relying on Resort Release‘s services to exit their timeshare contracts. The bankruptcy and closure of the company highlight the volatile nature of the timeshare exit industry and underscore the importance of due diligence when selecting a service provider in this domain.
➤ Pattern of Complaints
Further scrutiny of Resort Release’s BBB profile reveals a concerning pattern of complaints from consumers. These complaints predominantly revolve around allegations that consumers paid Resort Release for timeshare exit services that were ultimately not completed. This pattern prompted the BBB to issue a written request to Resort Release on August 7, 2019, and again on August 19, 2019, urging the company to address these complaints. As of August 30, 2019, the BBB had not received any response from Resort Release regarding this matter. This lack of communication raises questions about the company’s commitment to resolving consumer grievances and its overall reliability.
➤ Bankruptcy Filing
On April 9, 2019, the company filed for reorganization under Chapter 11 of the federal Bankruptcy Act (case number 0:19-bk-14605). This legal move allows Resort Release to maintain its operations under court supervision while it works on developing a plan for reorganization. For those with monetary claims against Resort Release, the process involves obtaining a Proof of Claim form from the Florida Southern Bankruptcy Court. It was imperative for claims to be submitted by August 5, 2019, indicating the immediate impact of this filing on the company’s financial dealings and obligations.
For those affected by Resort Release‘s closure or for timeshare owners still seeking exit solutions, it’s crucial to approach this process with caution. The cessation of Resort Release‘s operations serves as a reminder of the potential risks and uncertainties inherent in the timeshare exit landscape. Clients and potential clients are left to navigate the aftermath of the company’s bankruptcy, seeking alternative solutions and possibly contending with unresolved claims or incomplete services.
━ Closing Thoughts
Resort Release‘s journey from a provider of timeshare exit services to its eventual closure following a bankruptcy filing in 2019 is a telling tale within the timeshare exit industry. While the company initially emerged as a promising solution for timeshare owners seeking to escape their contracts, its inability to sustain operations has left many in a precarious situation. The closure of Resort Release underscores the importance of careful consideration and thorough research when choosing a timeshare exit company.
For those still in search of a way out of their timeshare obligations, this serves as a cautionary tale. It emphasizes the need to seek reputable, financially stable companies and to remain vigilant about the ever-present risks of navigating the complex and often uncertain path to timeshare freedom. Resort Release‘s story is a stark reminder of the impermanence in the timeshare exit industry and the need for consumers to proceed with caution and informed judgment.
Below is a list of Resort Release‘s social media, but it is unknown whether any of them are still being monitored:
OVERALL RATING: Filed Bankruptcy
To continue educating yourself about the timeshare industry, read more Timeshare Exit Bureau blogs.