Timeshare Reviews, Complaints, Scams and Information

Timeshare Exit Bureau

The Truth About Buying and Exiting Timeshares

Timeshare Exit Bureau

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Discover the perfect EXIT solution for your TIMESHARE! With over 15,000 satisfied clients, we specialize in connecting you to the most suitable EXIT companies. Let us help you confidently navigate your timeshare exit journey.


Tired of paying maintenance fees that keep going up?


Did you feel pressured into buying your timeshare?


Tired of never being able to book your timeshare?

You do not need to be stuck in a timeshare contract. You have options. Fill out the form to see if we can cancel your timeshare!

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CLICK TO READ: Primo Management Group Review (UPDATED 2023)

Overall, Primo Management Group reviews are positive. Another statement made by the specialist was Primo Management Group does not accept every case. We admire this statement since not every timeshare exit company specializes in every resort, which causes them not to take every case. The company claims they do not do any marketing, and they are known for their reputation. We have mixed feelings about this statement. If a company does not have a substantial marketing budget, are they not successful with timeshare cancellation? We’ll let you decide this one.

According to Primo Management Group, the average time to cancel your contract is around 6-9 months but can take up to 24 months. This is relatively common in the timeshare exit industry. The reason for the longer time frame is if the timeshare developer is pushing back against the timeshare exit company and making it difficult to exit your timeshare contract. 

On the website, the company states they can help get rid of your timeshare mortgage and maintenance fees while offering you a 100% money-back guarantee. Our team recommends companies with an escrow option, so you don’t pay any up-front fees to cancel your contract. A 100% money-back guarantee may sound appealing, but if the company files bankruptcy, you’re out of luck. Very few companies can back up their 100% money-back guarantee, and these companies typically have secure financial assets to support their money-back guarantee.


Various Primo Management Group reviews put emphasis on the service and how Primo Management Group values its customers. As we mentioned before, if a timeshare exit company does not value their customers, what makes you think they will do the job they claim? Customer satisfaction is a must, and Primo Management Group gets a +1 from our team. The company is also mentioned on various reputable websites such as Forbes, Today, BuzzFeed, USA Today, Orlando Regional Chamber of Commerce, and The Spirit of Enterprise.

Primo Management Group reviews are showcased on their website from various clients, and an impressive take was the company has a webpage dedicated to successful cancellation letters from different resorts. Anybody can say they are successful in timeshare cancellation, but proof is necessary to validate their statements. Primo Management Group gets another +1 from our team for providing cancellation proof. The company also has a dedicated “FAQ” page where they answer common questions such as how long it takes to exit the timeshare contract or what the fees are.


After speaking to the representative at Primo Management Group, we were informed that the company offers a free consultation. The process starts with the representative setting your call up with an account manager. The account manager then analyzes your case to see if they can accept your resort for cancellation. If your case is accepted, the company will assess an up-front fee that ranges depending on your resort, contract, and situation.

There are numerous timeshare cancellation scams. If you are shopping Primo Management Group, we advise you to fill out the form on the right or initiate a Live Chat to determine if this company is the right fit for your timeshare situation. We advise you to do your due diligence and research the company before signing an agreement. Below is a statement from the company:

Primo Management Group Cost & Fees

After speaking to the representative at Primo Management Group, we were told the fees to cancel your contract are dependent on the resort, contract, and length of the contract. If you owe a mortgage on your timeshare, the cost will be higher. After our team read through various reviews, past clients stated their fees range from $3000-$8000. This range is relatively common in the timeshare industry, and we recommend you haggle the price with Primo Management Group. Our team at MyTER lives by saying that if the fee to exit your contract varies in price; you have the right to lower the cost! Below is a review from a customer who has paid $3000.00 to exit their contract from Primo Management Group.

Primo Management Group Ratings

Update as of September 2021: Primo Management Group BBB has an “A+” rating on the Better Business Bureau (BBB). The company has 4.69/5-star reviews with an average of 72 customer reviews and 5 complaints closed in the last 12 months. Unfortunately they are not an accredited business with the BBB.

The representative at Primo Management Group claimed that a BBB accreditation is not needed, and it requires a hefty fee to be accredited. We agree that the BBB cost is substantially high, but the accreditation puts a lot of timeshare owners at ease. Wouldn’t you want to know if the company you are paying thousands up-front is accredited and licensed by the Better Business Bureau?

Primo Management Group does not have any reviews on Trustpilot, but the company has 8 reviews on Yelp with a 4.5 rating. The company does have an “A” rating with the Business Consumer Alliance and multiple positive reviews on google. Our team always edifies exit companies that have reviews on various platforms. After carefully assessing the company, our team at MyTER has evaluated the company with a 4.0/5.0 MyTER rating. We would have liked it if the company used attorneys in the process and provided an escrow option so owners can pay no up-front fees.

Primo Management Group Lawsuit

On June 4, 2021, Diamond Resorts Hawaii Collection Development and Diamond Resorts U.S. Collection Development LLC filed a lawsuit against Primo Management Group and CEO Israel Sanchez Jr.

The complaint pursues false advertising, tortious interference, and other claims against Primo Management Group Inc. Since this lawsuit is still in its early stages, there’s not much public information yet. But our team will continue to update this page as the court continues. To learn more, click here.

Final Thoughts

Overall, Primo Management Group is a legitimate company, and there are no known scams regarding the company. There are a few things that stood out about Primo Management Group. The company is known for its communication to its clients and has strong ratings on multiple platforms. Taking the risk and working with a timeshare exit company that does not offer escrow can pay off if the company has been in business for quite a while. Our team recommends doing extensive research on the company before signing the contract.

Contact our team so we can help you find and determine if a timeshare exit company is legitimate. We recommend working with timeshare exit companies that offer escrow, so you pay no up-front fees. Know your legal right so you can exit your timeshare contract legally. Read over our website, fill out the form on the right, or contact us through Live Chat for a free informational consultation.