Table of Contents
01. About My Owner Updates – Missouri Based Timeshare Exit Company Since 2021
02. Client Feedback – Mixed / Low Customer Ratings Across Various Review Platforms
03. Key Issues and Concerns – Website Not Working and Lack of Social Media Updates / Presence
04. Closing Thoughts – Links to My Owner Updates’ SNS & Overall Rating Review
Navigating the complex world of timeshare ownership can often lead to frustration and financial strain, prompting many owners to seek exit solutions. My Owner Updates, a Springfield, Missouri-based company, claims to offer relief by helping timeshare owners terminate their contracts. However, the company’s reputation and reliability are subjects of concern. This article provides a review of My Owner Updates, examining its online presence, Better Business Bureau (BBB) rating, and client feedback across various platforms.
━ About My Owner Updates
My Owner Updates aims to assist timeshare owners in exiting their contracts through tailored solutions. While their mission statement reflects a commitment to customer satisfaction and financial relief, the company’s performance and credibility tell a different story. A company’s website is often the first point of contact for potential clients. Unfortunately, My Owner Updates‘ website has been non-functional for an unknown extended period. This lack of a working website raises red flags about the company’s operational status and reliability. In today’s digital age, an online presence is crucial for establishing trust and transparency with clients.
The Better Business Bureau (BBB) is a trusted source for evaluating a company’s credibility and performance. My Owner Updates holds an F rating on the BBB, the lowest possible score. This rating is indicative of unresolved complaints, poor customer service, and potential issues with business practices. An F rating on the BBB severely undermines the company’s claims of providing effective and reliable timeshare exit solutions.
━ Client Feedback
Customer reviews across various platforms, including Google, Facebook, and the BBB, present a mixed picture of My Owner Updates‘ performance, with an average rating of around 2.5 to 3 stars. This summary explores both the positive and negative experiences reported by clients.
➤ Positive Experiences
Despite some concerns, there are clients who have shared positive experiences with My Owner Updates, highlighting successful exits from timeshare contracts and praising the company for their assistance. One customer, after struggling with multiple timeshare contracts and significant financial burdens, reported that My Owner Updates helped her family become timeshare-free, expressing strong satisfaction with the service and recommending it to others in similar situations.
In another client inherited a timeshare and praised My Owner Updates for effectively resolving his complex issue, expressing gratitude for the company’s help. A different customer emphasized the company’s role in helping his family escape from high-interest timeshare mortgages, appreciating their responsiveness and effectiveness, and expressing relief at finally being free from the financial strain of his timeshares.
Date of Experience: 2023 – Brian DeForge. (Google Review)
My Owner Updates is a lifesaver. We met with them because we sought help in getting out of our two timeshares mortgages. I am happy to say that we are finally timeshare free. We would gladly recommend My Owner Updates to anyone. Great company. Being pressured into signing up for a $75,000 timeshare was a nightmare for our family. My Owner Updates helped us in getting out of a high interest long term mortgage on a property that we could never use. We are so happy that we put our faith in them.
Similarly, another individual shared a successful outcome where My Owner Updates assisted in exiting two inherited timeshares, valuing the company’s responsiveness and support throughout the process. Yet another client described how the company helped him settle a substantial debt associated with his timeshare, ultimately leading to a zero balance and relief from ongoing maintenance fees, recommending My Owner Updates for their effectiveness.
➤ Negative Experiences
On the other hand, numerous clients have reported negative experiences, citing issues such as misleading practices, poor communication, and unmet promises. One customer described an encounter where the company misrepresented their services during a presentation, promising a gift card for attending that he never received despite multiple follow-up attempts. Another client recounted an experience where My Owner Updates falsely claimed affiliation with his timeshare company, misleading him into attending a meeting under false pretenses and advising others to avoid the company due to their deceptive practices.
In another review highlighted misleading tactics where the company exaggerated future maintenance fee increases to pressure the customer into signing a contract, only for her to discover she could exit her timeshare without incurring the fees proposed by My Owner Updates. Another individual experienced deception when the company falsely claimed to be affiliated with her timeshare provider, warning others about their misleading practices and advising against engaging with the company.
Date of Experience: June 20, 2024 – Mark V. (BBB Review)
They are frauds. We drove 35 miles each way to find out it was not what they told us over the phone when we signed up for the presentation. They promised us ways in using our points that we had accumulated but as soon as we got there, we realized from the questionnaire they gave us that it was not an advisement group; it was one of these time share exit companies. We listened and stated we had a vacation already booked this year and likely not what they wanted to hear. We asked for our $100 gift card for attending and they promised it would be sent to my email by 2:30pm the next day. Here we are, a week later, still waiting for a gift card. Several phone calls later still no answer.
Another shared disappointment with the company’s fraudulent advertising and misleading gift card promises, questioning their honesty and advising others to avoid their services. One customer described being misled and pressured by the company, resulting in financial loss, regretting her decision to trust the company and cautioning others against making the same mistake. Finally, another client recounted a frustrating experience with the company’s misleading meeting invitation and high-pressure sales tactics, fortunately canceling the transaction before incurring significant financial loss.
━ Key Issues and Concerns
Several key issues and concerns emerge from the available information about My Owner Updates, shedding light on the company’s operational and reputational challenges.
First and foremost, the prolonged inactivity of the company’s website suggests potential operational issues and raises doubts about its current status. A non-functional website is a significant red flag, indicating possible internal problems or even a cessation of operations. This digital absence makes it difficult for potential clients to access information or seek assistance, exacerbating concerns about the company’s reliability.
Compounding these concerns is the company’s poor BBB rating. An F rating on the BBB highlights significant problems with customer satisfaction and business practices. Such a low rating is often indicative of unresolved complaints, subpar service, and potentially unethical business practices, all of which can deter prospective clients and undermine trust.
Client reviews further illustrate the company’s inconsistent performance. With an average rating of 2.5 to 3 stars across various platforms, My Owner Updates appears to have a mixed track record. While some clients report successful timeshare exits and positive experiences, a substantial number of reviews cite issues such as misleading practices, poor communication, and unmet promises. This inconsistency in service quality and effectiveness underscores the challenges the company faces in maintaining a positive reputation.
The combination of a non-functional website and poor reviews points to a broader issue of transparency and accountability. Clients and potential customers are likely to question the company’s commitment to honest and clear communication. The lack of accessible information and unresolved complaints suggest that My Owner Updates may not be forthcoming about its capabilities and limitations, further eroding confidence in its services.
━ Closing Thoughts
For timeshare owners seeking an exit solution, choosing a reputable and reliable company is paramount. My Owner Updates, with its non-functional website, F rating on the BBB, and mixed client reviews, presents significant concerns. Potential clients should approach with caution, conducting thorough research and considering alternative companies with stronger reputations and proven track records. While My Owner Updates may have helped some clients successfully exit their timeshares, the overall picture suggests a need for greater transparency, improved customer service, and consistent performance to earn trust in the highly scrutinized timeshare exit industry.
Connect with My Owner Updates today via their social media listed below:
OVERALL RATING: ✪ 1/5
To continue educating yourself about the timeshare industry, read more Timeshare Exit Bureau blogs