Table of Contents
01. About Luxury Vacation Solutions – Florida Based Timeshare Exit Company From 2018 to 2020
02. Customers Experiences – Negative Client Reviews on BBB Profile
03. The COVID-19 Impact – Voluntary Dissolution Filed During COVID Lockdowns
04. Closing Thoughts – Links to Luxury Vacation Solutions’ SNS & Overall Rating Review
Luxury Vacation Solutions, based in Orlando, Florida, launched in 2018 with the ambition to revolutionize the vacation services industry by providing premium timeshare exit solutions and discounted travel packages. Despite its promising start, the company’s operations came to an abrupt end when it filed for voluntary dissolution in 2020, as confirmed by Florida business records. This review explores the company’s brief history, its purported services, and the negative customer experiences that plagued its reputation.
━ About Luxury Vacation Solutions
Luxury Vacation Solutions entered the market with bold claims of offering significant savings on vacation packages and personalized concierge services. The company targeted timeshare owners seeking an exit from their contracts, promising a hassle-free process and substantial financial benefits. However, the company’s operational lifespan was short, and its dissolution in 2020 left many questions unanswered.
Date of Experience: March 27, 2023 – Alexander F. (BBB Review)
Fraud/scam – whatever you call it – do. It give them any money. We paid to extend something to “lifetime” use. So angry we fell for it.
Luxury Vacation Solutions marketed itself as a provider of exclusive vacation discounts and timeshare exit assistance. The company’s services were advertised as being highly personalized, with dedicated concierges available to cater to clients’ needs. They claimed to offer significant savings on vacation costs, justifying their substantial upfront fees. For many, these promises were appealing, but the reality often fell short of expectations.
━ Customer Experiences
The customer feedback on Luxury Vacation Solutions reveals a pattern of dissatisfaction and frustration. Many clients reported feeling misled by the company’s promises. The initial appeal of significant vacation savings quickly faded as customers faced challenges and discrepancies in service delivery.
One common complaint was the high upfront fees, which often amounted to thousands of dollars, with promises of future savings that never materialized. Customers who expected personalized concierge services were disappointed by impersonal interactions and unresponsive support. Instead of the dedicated service they were promised, many found themselves dealing with call centers, where staff lacked knowledge of their individual cases.
Date of Experience: May 16, 2022 – Maryann N. (BBB Review)
Once we had access to the website on our own We found this was not for us and now no one will talk to us about getting a refund. We are out $6000 customer service says we need to contact sales but will not give us a number to reach sales on. I also matched pricing and can get better discounts on my own, it would takes years to recoup the $6000 and than have to pay a year fee for the services. It worth it!
In addition to poor customer service, issues with unauthorized charges emerged as a major concern. Some clients reported attempts by the company to bill them for services they never agreed to, leading to disputes with their credit card companies. This not only created financial strain but also eroded trust in the company.
The company also faced criticism for its lack of transparency and accountability. Clients who sought refunds or resolution of issues often encountered evasive responses and a lack of follow-through. In some cases, customers reported that the company used misleading tactics to pressure them into additional purchases, compounding their financial losses.
━ The COVID-19 Impact
The COVID-19 pandemic further complicated the company’s operations. Travel restrictions and economic uncertainties intensified the challenges faced by clients seeking to utilize the company’s services. Despite these external factors, the company’s response was largely inadequate, with many customers left without the promised support or refunds.
Date of Experience: August 6, 2021 – Marion C. (BBB Review)
On 12/26/19, contracted with them to rent my timeshare and sent them $2000 as requested. Ms. Sandra ****** promised it would only take 60-90 days to find a renter. I called them back in April 2020, a gentleman advised that due to Covid, unable to rent out anything and to please give them more time. I have not heard nor received any information regarding this contract since then. Nor have I been able to reach them. They do not deserve my business, nor anyone else’s. I will give them an undeserved 1 rating, only because I want to make sure this review is counted.
The culmination of these issues led to the voluntary dissolution of Luxury Vacation Solutions in 2020. The company’s failure to deliver on its promises, coupled with widespread customer dissatisfaction, ultimately proved unsustainable. For many clients, the dissolution meant a loss of significant investments with little to no recourse for recovery.
━ Closing Thoughts
Luxury Vacation Solutions began with the allure of luxury travel and financial savings but quickly gained a reputation for unfulfilled promises and poor customer service. The company’s short-lived existence and eventual dissolution underscore the importance of due diligence when considering timeshare exit solutions and vacation service providers. For those affected by Luxury Vacation Solutions, the experience serves as a cautionary tale about the risks associated with high upfront fees and the necessity of thoroughly vetting companies before making financial commitments.
Below is a list of Luxury Vacation Solutions’ social media, however it is unknown whether any of these are still being monitored:
OVERALL RATING: Closed
To continue educating yourself about the timeshare industry, read more Timeshare Exit Bureau blogs