Table of Contents
01. About Internal Timeshare Resolution – California Based Timeshare Exit Company Since 2024
02. BBB Advertising Concerns – Failure to Adhere to BBB’s Code of Advertising
03. Recommendations for Improvement – Addressing all of the BBB’s Concerns Regarding Advertising
04. Closing Thoughts – Links to Internal Timeshare Resolution’s SNS & Overall Rating Review
Internal Timeshare Resolution, a company based in Costa Mesa, California, operates in the specialized field of timeshare exit services. The company positions itself as a trusted partner for individuals looking to free themselves from burdensome timeshare contracts. With a focus on customer satisfaction, it advertises claims of legal expertise, a high success rate, and a proven track record of helping thousands of clients. However, its advertising practices have drawn scrutiny from the Better Business Bureau (BBB), raising questions about the transparency and accuracy of its claims.
━ About Internal Timeshare Resolution
Internal Timeshare Resolution promotes a range of services aimed at helping timeshare owners exit their contracts. According to its website, the company claims to involve “legal experts” in managing contract cancellations, utilizes attorney services when necessary, and delivers successful outcomes in 95% of the cases it undertakes. The company also asserts that it has thousands of satisfied customers who have been freed from their timeshare obligations. These marketing claims position the company as a leader in the industry, but they have been challenged for lacking substantiation and clarity.
━ BBB Advertising Concerns
On August 5, 2024, the BBB requested that Internal Timeshare Resolution either modify or provide evidence supporting several statements made on its website. Specifically, the BBB highlighted key issues, including the claim of “legal expertise,” which could potentially mislead consumers into believing the company employs lawyers. This was especially concerning given the disclaimer stating that the company is not a law firm and does not provide legal representation.
Furthermore, the BBB flagged the company’s 95% success rate and claims of having thousands of satisfied clients, suggesting that these assertions require verification through objective data. In addition, the BBB questioned the company’s reference to using attorney services, as it lacked details on the nature or outcomes of such involvement. As of August 19, 2024, Internal Timeshare Resolution had not responded to these requests. Consequently, the company failed to demonstrate adherence to the BBB’s Code of Advertising, which mandates that claims be substantiated before publication.
━ Recommendations for Improvement
The timeshare exit industry operates in a complex and often contentious space. Timeshare contracts are intentionally binding and difficult to cancel, requiring specialized expertise to navigate. This difficulty has led to a proliferation of companies claiming to offer solutions, some of which have been criticized for misleading practices or failing to deliver results. Trust is a critical factor for consumers in this space, and companies must ensure their advertising is transparent, accurate, and supported by evidence. Internal Timeshare Resolution’s reluctance to address the BBB’s concerns undermines its credibility and highlights the broader challenges of operating in this industry.
To strengthen its reputation and build consumer trust, Internal Timeshare Resolution should take immediate steps to address the BBB’s concerns. The company should provide verifiable data to support its success rate and customer satisfaction claims, ensuring these are based on recent and competent testing or independently verified outcomes. It should also revise its marketing language to accurately reflect the scope of its services and avoid potentially misleading references to legal expertise. Publishing detailed case studies or testimonials from verified clients could further enhance transparency and demonstrate the company’s effectiveness.
━ Closing Thoughts
Internal Timeshare Resolution occupies an important niche in the timeshare exit market, offering services that address a genuine need among consumers. However, its advertising practices and lack of responsiveness to regulatory oversight raise significant concerns. By embracing transparency, substantiating its claims, and clarifying its service offerings, the company could improve its credibility and better serve its customers. For consumers considering such services, conducting thorough research, seeking independent legal advice, and understanding the terms of service are essential steps to ensure a successful resolution of their timeshare concerns.
Connect with Internal Timeshare Resolution today via their social media listed below:
OVERALL RATING: ✪ 1/5
To continue educating yourself about the timeshare industry, read more Timeshare Exit Bureau blogs.